VoIP Features
Guarenteed uptime with a service level agreement
Use your extising phone with ThreePBX by attaching an analog converter
Conveniently port a large amount of phone numbers at once.
Forward calls to other phone numbers on any device.
View call history of all incoming and outgoing calls
Listen to announcement for incoming calls that gives you key caller details
Allow the system to prompt the user for a callback option
From any website, simply click on the phone number and have it dial out from your phone system
Give callers the ability to find staff members via first or last name
Busy? The DND feature sends all callers directly to your voicemail
Peer to Peer
Facetime can be used with our mobile app and softphone
Personalize your phones with custom messages, music and voice greetings
Allows mutiple users to sign in/out using different extensions on one physical phone
Broadcast a message to a group of users by phone or speaker system
Don’t miss an important call! Use Line Failover to have your call reach you with any device.
Admin Portal can be used to monitor, change call settings, adjust hold music and more
(QoS) Reports
Proactively track the quality of each call using a color code and number scale from to 1-5.
Set-up calls to ring simultaneously, linear or longest idle using different ring scheduling.
Unlimited calling/phone calls in the US, Canada and PR.
Get your own personalized phone number
Manager will be assigned to smooth line the onboarding experience
(Join, Whisper & Listen)
Utilizing ‘Join Call’/’Whisper’/’Listen Only’, Call Center Supervisors are able to monitor and manage agents.
Business MMS , use it for person to person text messaging and group chats sending images and documents.
Use call blast to schedule a pre-recroded message across a large list of customers
Using Call Park with Ringback you can put the customer on hold. If the customer is on hold for an extended period time, the call will bounce back to the original representative.
Transfer calls to another number or extension at any time
See who is calling before answering the call & then decide how to route the call.
Use your conference bridge to manage internal and external conference calls.
Outbound faxing can be managed using your exisitng fax hardware, by our portal, or using fax to email.
Feel safe with 911 coverage with all IP phones provided by ThreePBX system
“Find me” & “Follow me” are features that help find or follow you in the event you are away from desk.
High-Def Voice audio that makes every call more enjoyable
“Find me” & “Follow me” are features that help find or follow you in the event you are away from desk.
Using your keypad, you can transfer, record, block or put a call on hold
Find a number close to your office. ThreePBX will get you a phone number anywhere in the U.S
After Hours
Assign your business hours by department or staff member
Put callers “on hold” until they can connect to an available staff member.
Call Recording
Our team of talented professionals will help create custom quality prompts, greeting, hold messages and more.
Create & manage an unlimited number of group or individual extensions.
Access voicemail messages from your desk and mobile phones, email, desktop app and online account
Address books are shared across all devices and directly sycned with the deskphone, mobile app, and web portal.
Voice menu system that allows callers to be transferred to an extension or department.
Business texting, use it for person to person text messaging and group chats.
Block incoming calls from specific phone numbers
the call goes to the next available user if the line reached is unavailable.
Enable Automatic recording for quality control and training purposes
Have the ability to switch between two or more concurrent calls
Caller ID Prefix can be used to preview what department the caller is trying to reach before picking up the phone.
Development & Deployment
Possibilities by allowing you to integrate business communcations into the applications you use on a daily basis. WIth this you can automate workflows
(Inbound & Outbound)
Inbound and Outbound faxing can be managed using your exisitng fax hardware, by our portal, or using fax to email.
Use dial by name extension to call a co-worker in any department or use it to reach someone outside of your organization by using a number code for speed dial functionality .
International numbers available
Callers listen to quality music or custom messages while waiting on hold.
Easy Integrations with Many Platforms
WIndows & Mac
Mobile Friendly
One basic rate for nationwide calling. Making your bill more affordable
Use multi level auto attendant to get your callers to the correct personel
Pre-configured plug and play, ready-to-use phones delivered to your door.
Toll-free minutes are per plan. Overage rates apply.
Technical Support
ThreePBX offers technicle support for conveniece to our clients
Voicemail transciption translates the voicemail to written format and delivers it to your email or text message.
