Included Features
99.99% Uptime with SLA
Guarenteed uptime with a service level agreement
Account Manager
Manager will be assigned to smooth line the onboarding experience
Address Book
Address books are shared across all devices and directly sycned with the deskphone, mobile app, and web portal.
Analog Phones
Use your extising phone with ThreePBX by attaching an analog converter.
Audio Monitoring
(Join, Whisper & Listen)
Utilizing 'Join Call'/'Whisper'/'Listen Only', Call Center Supervisors are able to monitor and manage agents.
Auto Attendant (IVR)
Voice menu system that allows callers to be transferred to an extension or department.
Bulk Number Porting
Conveniently port a large amount of phone numbers at once.
Business Picture & Document Texting (MMS)
Business MMS , use it for person to person text messaging and group chats sending images and documents.
Business Picture & Document
Texting (MMS)
Business MMS , use it for person to person text messaging and group chats sending images and documents.
Business Texting (SMS )
Business texting, use it for person to person text messaging and group chats.
Busy Lamp Field (BLF)
Internal users are able to verify whether other lines or an employee is on an active call. This feature can also call users when the line key is pressed.
Call Blast
Use call blast to schedule a pre-recroded message across a large list of customers
Call Blocking
Block incoming calls from specific phone numbers
Call Forwarding
Forward calls to other phone numbers on any device.
Call Handling Rules
Advanced calling rules to route calls to phones, extensions & mobile devices
Call Hunting
the call goes to the next available user if the line reached is unavailable.
Call Logs
View call history of all incoming and outgoing calls
Call Park with Ringback
Using Call Park with Ringback you can put the customer on hold. If the customer is on hold for an extended period time, the call will bounce back to the original representative.
Call Recording
Enable Automatic recording for quality control and training purposes
Call Screening
Listen to announcement for incoming calls that gives you key caller details
Call Transfer
Transfer calls to another number or extension at any time
Call Waiting
Have the ability to switch between two or more concurrent calls
Callback Auto System
Allow the system to prompt the user for a callback option
Caller ID
See who is calling before answering the call & then decide how to route the call.
Caller ID Prefix
Caller ID Prefix can be used to preview what department the caller is trying to reach before picking up the phone.
Click to Call
From any website, simply click on the phone number and have it dial out from your phone system
Conferencing Bridge
Use your conference bridge to manage internal and external conference calls.
Custom App
Development & Deployment
ThreePBX API's opens a new world of possibilities by allowing you to integrate business communcations into the applications you use on a daily basis. WIth this you can automate workflows and customize the PBX to work for you.
Dial by Name Directory
Give callers the ability to find staff members via first or last name
Digital Faxing (Outbound)
Outbound faxing can be managed using your exisitng fax hardware, by our portal, or using fax to email.
Digital Faxing
(Inbound & Outbound)
Inbound and Outbound faxing can be managed using your exisitng fax hardware, by our portal, or using fax to email.
Do Not Disturb (DND)
Busy? The DND feature sends all callers directly to your voicemail
E911 Dialing
Feel safe with 911 coverage with all IP phones provided by ThreePBX system
Extension Dialing
Use dial by name extension to call a co-worker in any department or use it to reach someone outside of your organization by using a number code for speed dial functionality .
Facetime Calling
Peer to Peer
Facetime can be used with our mobile app and softphone
Find Me/Follow Me
“Find me" & “Follow me” are features that help find or follow you in the event you are away from desk.
Global Numbers
International numbers available
Greetings
Personalize your phones with custom messages, music and voice greetings
HD Voice
High-Def Voice audio that makes every call more enjoyable
Hold Music
Callers listen to quality music or custom messages while waiting on hold
Hot Desking
Allows mutiple users to sign in/out using different extensions on one physical phone
In-Call Features
Using your keypad, you can transfer, record, block or put a call on hold
Integration with Microsoft®, Google, WordPress, Rocketchat, Salesforce®, Netsuite®,Vtiger,Connectwise & Zoho
Easy Integrations with Many Platforms
Intercom & Paging
Broadcast a message to a group of users by phone or speaker system
Intuitive Web Portal
ThreePBX has a series of custom views available to seperate permissions between users.
iPad®, Android™,
WIndows & Mac
Mobile Friendly
Line Failover
Don't miss an important call! Use Line Failover to have your call reach you with any device.
Local Numbers
Find a number close to your office. ThreePBX will get you a phone number anywhere in the U.S
Long Distance Calls
One basic rate for nationwide calling. Making your bill more affordable
Management Portal
Admin Portal can be used to monitor, change call settings, adjust hold music and more
Modes for Business
After Hours
Assign your business hours by department or staff member
Multi-level Auto Attendant
Use multi level auto attendant to get your callers to the correct personel
Quality of Service
(QoS) Reports
Proactively track the quality of each call using a color code and number scale from to 1-5.
Queues
Put callers "on hold" until they can connect to an available staff member.
Ready Phones
Pre-configured plug and play, ready-to-use phones delivered to your door.
Ring Groups
Set-up calls to ring simultaneously, linear or longest idle using different ring scheduling.
Script Writing &
Call Recording
Our team of talented professionals will help create custom quality prompts, greeting, hold messages and more.
Toll Free Minutes
Toll-free minutes are per plan. Overage rates apply.
Unlimited Phone Calls
Unlimited calling/phone calls in the US, Canada and PR.
Unlimited Virtual Extensions
Create & manage an unlimited number of group or individual extensions.
US Based 24/7
Technical Support
ThreePBX offers technicle support for conveniece to our clients
Vanity Numbers
Get your own personalized phone number
Voicemail to Email
Access voicemail messages from your desk and mobile phones, email, desktop app and online account
Voicemail Transcription
Voicemail transciption translates the voicemail to written format and delivers it to your email or text message.
30 Money back guarantee up to 300 minutes total
Federal, State taxes and fees will be applied to your monthly invoice.
Unlimited minute plans are subject to fair use restrictions.
For more information refer to the Terms of Service
For Each additional text sent and received that is over your allotted plan will incur a $0.010 fee.
* Additional Charges may apply.
Federal, State taxes and fees will be applied to your monthly invoice.
Unlimited minute plans are subject to fair use restrictions.
For more information refer to the Terms of Service
For Each additional text sent and received that is over your allotted plan will incur a $0.010 fee.
* Additional Charges may apply.
