Business Telephone System for Customer Service Centers.
Create a cloud-based customer service center immediately to handle all of your customer service needs.
- Enhanced collaboration.
- Seamless information delivery.
- Better communications.
- Limitless communication.
Modern Communication Features For Customer Service
Phone
Use your existing phone with ThreePBX by attaching an analog converter.
SMS
Utilize SMS feature for a person to person text messaging in group chats.
FAX
Outbound faxing can be managed using your existing fax hardware, by our portal, or by fax to email.
VIDEO MEETINGS
Facetime can be used with our mobile app and softphone.
Portal
Admin Portal can be used to monitor, change call settings, adjust hold music and more.
Improved company's customer service with the
ThreePBX VoIP phone system.
Virtual fax
Enables sending and receiving faxes via email.
Voicemail transcription
Converts voicemail messages to text for easy reading.
Simultaneous call handling
Allows for multiple calls to be handled at the same time.
Extension dialing
Allows for easy internal communication within the company.
Business texting
Enables text messaging for professional communication.
Desktop and mobile apps
Provides access to VoIP services from any device
Why ThreePBX VoIP Phone System is Best fit for Customer Service Offices?
Maximize Customer Retention Rate
Improve Customer Accessibility
Interactive Voice Response (IVR)
Optimize Business Processes
Enhanced Data Protection
Request a Quote
Wide Range of Integration Options Available
ThreePBX Office Pricing
Monthly plan with no commitment
alpha
$30.95 /user/monthly
- Unlimited Calling
- Unlimited Virtual Extensions
- 24/7 U.S. Based Technical Support
- Unlimited Outbound Digital Faxing
- 100 toll-free minutes
- SMS/MMS Texting - 5,000
beta
$35.95 /user/monthly
- Unlimited Calling
- Unlimited Virtual Extensions
- 24/7 U.S. Based Technical Support
- Unlimited Outbound Digital Faxing
- 100 toll-free minutes
- SMS/MMS Texting - 5,000
delta
$45.95 /user/monthly
- Unlimited Calling
- Unlimited Virtual Extensions
- 24/7 U.S. Based Technical Support
- Unlimited Outbound Digital Faxing
- 100 toll-free minutes
- SMS/MMS Texting - 5,000
| FEATURES |
ALPHA 7 day Free Trial |
BETA Get Demo |
DELTA Get Demo |
|
| VOICE CALLING | Unlimited calling within the US, PR, CA | ✓ | ✓ | ✓ |
| Unlimited Audio Conference Calls | x | 50 Participant | Unlimited | |
| Free local or toll-free number | ✓ | ✓ | ✓ | |
| Toll-free minutes | 1500 | 3000 | 12500 | |
| High-definition (HD) voice | ✓ | ✓ | ✓ | |
| Auto attendant | ✓ | ✓ | ✓ | |
| Multi-level auto attendant | ✓ | ✓ | ✓ | |
| MOBILITY | App for Mac | ✓ | ✓ | ✓ |
| App for Windows | ✓ | ✓ | ✓ | |
| App for iOS | ✓ | ✓ | ✓ | |
| App for Android | ✓ | ✓ | ✓ | |
| ThreePBX Virtual Extension | ✓ | ✓ | ✓ | |
| MEETINGS | HD video calling | ✓ | ✓ | ✓ |
| Unlimited video calling (peer-to-peer) | ✓ | ✓ | ✓ | |
| Unlimited video conferencing | ✓ | ✓ | ✓ | |
| Video conference recording | ✓ | ✓ | ✓ | |
| APP COLABORATION | Team messaging peer to peer video | ✓ | ✓ | ✓ |
| Private group messaging | ✓ | ✓ | ✓ | |
| Screen sharing | ✓ | ✓ | ✓ | |
| Mobile SMS/MMS | ✓ | ✓ | ✓ | |
| VOICE ANALYTICS AND REPORTS | Call history | ✓ | ✓ | ✓ |
| Call log reports | ✓ | ✓ | ✓ | |
| Voice Analytics | ✓ | ✓ | ✓ | |
| VOICE ADMINISTRATION | Admin portal | ✓ | ✓ | ✓ |
| User portal | ✓ | ✓ | ✓ | |
| Dashboard | ✓ | ✓ | ✓ | |
| INTEGRATIONS | Salesforce* | ✓ | ✓ | ✓ |
| Redtail* | ✓ | ✓ | ✓ | |
| Netsuite* | ✓ | ✓ | ✓ | |
| Microsoft Dynamics* | ✓ | ✓ | ✓ | |
| Insightly* | ✓ | ✓ | ✓ | |
| Infusion Soft* | ✓ | ✓ | ✓ | |
| Hubspot* | ✓ | ✓ | ✓ | |
| Google Contacts* | ✓ | ✓ | ✓ | |
| Gmail* | ✓ | ✓ | ✓ | |
| Freshsales* | ✓ | ✓ | ✓ | |
| Freshdesk* | ✓ | ✓ | ✓ | |
| Copper* | ✓ | ✓ | ✓ | |
| Drift* | ✓ | ✓ | ✓ | |
| Facebook* | ✓ | ✓ | ✓ | |
| Bullhorn* | ✓ | ✓ | ✓ | |
| INTEGRATIONS | AutoTask* | ✓ | ✓ | ✓ |
| Blitz Lead Manager* | ✓ | ✓ | ✓ | |
| Active Campaign* | ✓ | ✓ | ✓ | |
| AMS 360* | ✓ | ✓ | ✓ | |
| Agency Bloc* | ✓ | ✓ | ✓ | |
| Stripe* | ✓ | ✓ | ✓ | |
| Sugar CRM* | ✓ | ✓ | ✓ | |
| Microsoft Teams* | ✓ | ✓ | ✓ | |
| Documo* | ✓ | ✓ | ✓ | |
| ConnectWise* | ✓ | ✓ | ✓ | |
| Quickbooks Online* | ✓ | ✓ | ✓ | |
| PHONES | Bring your own device (BYOD) | ✓ | ✓ | ✓ |
| Soft Phone | ✓ | ✓ | ✓ | |
| Desk Phone | ✓ | ✓ | ✓ | |
| Conference Phone | ✓ | ✓ | ✓ | |
| Analog Phones | ✓ | ✓ | ✓ | |
| SUPPORT | Email support 24/7 | ✓ | ✓ | ✓ |
| Chat support. 24/7 | ✓ | ✓ | ✓ | |
| Phone support 24/7 | ✓ | ✓ | ✓ | |
| Knowledge Center 24/7 | ✓ | ✓ | ✓ | |
| Real-time system status | ✓ | ✓ | ✓ | |
| Professional Implementation | ✓ | ✓ | ✓ | |
| Multi-site support | ✓ | ✓ | ✓ | |
| SLA with 99.99% Uptime | ✓ | ✓ | ✓ | |
| Account Manager | ✓ | ✓ | ✓ | |
| ANALYTICS | Custom reports | ✓ | ✓ | ✓ |
| Custom dashboards | ✓ | ✓ | ✓ | |
| Advanced roles and permissions | ✓ | ✓ | ✓ | |
| Advanced reports | ✓ | ✓ | ✓ | |
| VOICE PRODUCTIVITY | Address Book | ✓ | ✓ | ✓ |
| Bulk Number Porting | ✓ | ✓ | ✓ | |
| Call Blocking | ✓ | ✓ | ✓ | |
| Call Forwarding | ✓ | ✓ | ✓ | |
| Call Handling Rules | ✓ | ✓ | ✓ | |
| Call Hunting | ✓ | ✓ | ✓ | |
| Call Logs | ✓ | ✓ | ✓ | |
| Call Park with Ringback | ✓ | ✓ | ✓ | |
| Call Screening | ✓ | ✓ | ✓ | |
| Call Transfer | ✓ | ✓ | ✓ | |
| Call Waiting | ✓ | ✓ | ✓ | |
| Callback Auto System | ✓ | ✓ | ✓ | |
| Caller ID | ✓ | ✓ | ✓ | |
| Caller ID Prefix | ✓ | ✓ | ✓ | |
| VOICE PRODUCTIVITY | Click to Call | ✓ | ✓ | ✓ |
| Dial by Name Directory | ✓ | ✓ | ✓ | |
| Digital Faxing (outbound) | ✓ | ✓ | ✓ | |
| Do Not Disturb (DND) | ✓ | ✓ | ✓ | |
| E911 Dialing | ✓ | ✓ | ✓ | |
| Extension Dialing | ✓ | ✓ | ✓ | |
| Facetime Calling- Peer to Peer | ✓ | ✓ | ✓ | |
| Find me/Follow Me | ✓ | ✓ | ✓ | |
| Greetings | ✓ | ✓ | ✓ | |
| Hold Music | ✓ | ✓ | ✓ | |
| Hot Desking | ✓ | ✓ | ✓ | |
| In-Call Features | ✓ | ✓ | ✓ | |
| Line failover | ✓ | ✓ | ✓ | |
| Management Portal | ✓ | ✓ | ✓ | |
| Modes for business After Hours | ✓ | ✓ | ✓ | |
| Quality of Service (QoS) reports | ✓ | ✓ | ✓ | |
| Queues | ✓ | ✓ | ✓ | |
| Ready Phones | ✓ | ✓ | ✓ | |
| Ring Groups | ✓ | ✓ | ✓ | |
| Google and o365 SSO | ✓ | ✓ | ✓ | |
| QOS Monitoring | ✓ | ✓ | ✓ | |
| Call Recording* | ✓ | ✓ | ✓ | |
| Vanity Numbers* | ✓ | ✓ | ✓ | |
| International Numbers* | ✓ | ✓ | ✓ | |
| Voicemail to Email Transcription | ✓ | ✓ | ✓ | |
| Note: (*) represent the addon | ||||
Â
